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Frequently Asked Questions
Retention Pro - Pro Pack - NextGear - Mobile Manager Pro - Understanding Your Data in Retention Pro
Retention Pro
- Trouble Logging Into Retention Pro?
- How Do I Reset My Password in Retention Pro?
- How Can I Edit Customer Information?
- How Do I See A Repair Order?
- How Do I Print Lube Stickers?
- How Do I Remove a Vehicle?
- What Is Call Tracking?
- How Do I Unsubscribe A Customer?
- How Do I See A Customer's Profile?
- How Do I Clear The Cache In My Browser?
- How Do I Print An Invoice For A Customer?
- What Are The Icons At The Top Right For?
- Will the Retention Pro App work Internationally?
- Can Customers See The Notes On The Vehicle Profile?
- How Do You Change The Name On Campaigns?
- How Do I Contact Bolt On?
- How Do I Export A Customer List From Retention Pro?
- How Do I Make A Call Within Retention Pro?
- How Do I Find Out What My Texting Number Is?
- Why Didn't This Customer Get A Campaign?
- If Campaigns Stopped Will They Send To Customers Who Should Have Already Received It?
- What is Inbox Clearing Mode?
- Can I Use The Same Phone Number If I Have Retention Pro and Message Manager Pro?
- What Are Customer Sources and How Can They Be Used?
- What is the No Reply Limit?
- How are Labor and Hours used in Retention Pro?
- Can Retention Pro Show The Appointments From My Point Of Sale?
- Where Do Email Replies To Campaigns Go?
- How Can I Adjust the Appointment Time Interval in the Online Scheduler?
- What Is A 5 Around Mail Campaign?
- How Can I Print Or Export A Customer's Text Message History?
- When Will A One Time Email Campaign Go Out?
- How Do I Pause Campaigns?
- Can I Schedule This Email To Go Out Later?
- How Can I Edit A Text Campaign?
- How do you text a new customer?
- Can I Send An Image In A Text Campaign?
- Can You Turn This Mail Piece Into An Email?
- How Can I Tell If I Sent A Campaign?
- How Do I Send A Google Review Link?
- How Do You Send Photos Via Text?
- How Do I Unsubscribe A Customer From One Specific Campaign?
- How Do I Send A Test Text?
- How Do I Send Out A Slow Day Blast?
- Why Isn't A Message I Just Sent At The Top?
- How Can I Remove/Delete Messages In Retention Pro?
- Why Can't I Text This New Customer?
- How Do I Change The Timing Of A Reminder Campaign?
- When Will These Texts Go Out? (One Time Campaigns)
- Why Does A Text Show As Undeliverable?
- When Will These Texts Go Out? (Continuous Campaigns)
- When Should I Use One-Time Email vs Continuous Email?
- Should I Ask For Permission Or Consent To Text A Customer?
- What is a QR Code?
- How long will this mail take to get to my customers?
- Why Does This Text Show “Unknown Customer” For The Name?
- Can We Exclude Oil Changes from this?
- Can I Send Text Campaigns In Spanish?
- How Can I See My Return On Investment For Retention Pro?
- How Do I Lock Campaign Message Edits for Non-admin Users?
Pro Pack
- Installing Labels for Dymo Labelwriter
- Install & Configure TT040-50
- Installing Ribbon and Labels for TSC Printers
- Perform a Network Reboot
- How Do I Contact Bolt On?
- Why Can't I Text This Customer in Message Manager Pro?
- Why Am I Getting A Prompt To Switch Phone Numbers?
- How Do I Set Up Auto Responder In Message Manager Pro?
- How Do I Add My Logo To My Report Pro Invoice?
- What Payment Processors Are Available For Bolt On Pay?
- What Reports Are Available in Report Pro?
- How Do I Setup Quick Invoices In Report Pro?
- How Do I Customize My Report Pro Invoice?
- How Do I Print A Paper Inspection In Report Pro?
- How Can I Tell If Pro Pack Is Installed On This Computer?
- Why Am I Not Receiving Appointment Request Notifications?
- How Do You Use Quick Actions in Report Pro Workflow?
- How Do I Refresh The Inspection List in Report Pro?
- How Do I Unsubscribe A Customer In Message Manager Pro?
- How Do I Edit or Disable Transportation Lists in Appointment Integration?
- How Do I View The Status Of My Initial Data Upload?
- How Do I Add The Appointment Integration To My Website?
Mobile Manager Pro
- Mitchell 1 - Tablet Configuration
- Mobile Manager Pro - Frequently Asked Questions
- MaxxTraxx - Tablet Configuration
- TireMaster - Tablet Configuration
- AllData - Tablet Configuration
- Tasco - Tablet Configuration
- NapaTracs Enterprise - Tablet Configuration
- NapaTracs - Tablet Configuration
- ROWriter SQL - Tablet Configuration
- ROWriter - Tablet Configuration
- Why Can't I Print Lube Stickers Or Key Tags From My Tablet?
- How Do I Add or Change a User on the Mobile Manager Pro Tablet?
- How Do I Turn Off/On Chat Notifications On My Tablet?
- How Do I Find Repair Information In Mobile Manager Pro?
- How Do I Start an Inspection for a Customer's New Vehicle in Mobile Manager Pro?
- Mobile Manager Pro Over The Road - Tablet Configuration
- How Do You Delete An Image From An Inspection In Mobile Manager Pro?
- How Do I Check Device Information for my Mobile Manager Pro Tablet?
- What Should I Do If My Mobile Manager Pro Tablet Is Running Slower?
- How Do I Move Notes or Images From One Inspection To Another?
- How Do I Remove Canned Notes On Mobile Manager Pro Inspections?
Understanding Your Data in Retention Pro
- Mitchell1 and Retention Pro Capabilities
- Tekmetric Retention Pro Capabilities
- NapaTracs Enterprise (SQL) + Retention Pro Capabilities
- Protractor API Retention Pro Capabilities
- ShopWare Retention Pro Capabilities
- ShopMonkey Retention Pro Capabilities
- ROWriter (version 2+) Retention Pro Capabilities
- Vast DesktopAPI Retention Pro Capabilities
- Colony Tire - ASA TireMaster Enterprise FTP Retention Pro Capabilities
- Costar Retention Pro Capabilities
- GEM-CAR Retention Pro Capabilities
- Identifix Direct Shop Online Retention Pro Capabilities
- ROWriter Gen 1 Retention Pro Capabilities
- LANKAR Retention Pro Capabilities
- ShopMonkey 2.0 and Retention Pro Capabilities