This article helps with troubleshooting log in issues for Retention Pro, also known as the website myshopmanager.com
Logging into Retention Pro
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Navigate to
Bolt On Technology® | Login in your preferred web browser. (We recommend Firefox or Google Chrome).
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Type in your email address and password and click the green [Log In] button.
Forgot your password? Click here to reset it.
Please see How Do I Reset My Password? for more information on resetting your password.
What if I keep getting re-directed to the registration page?
If you find yourself on the registration page. No need to register again simply click the link, as seen in the image below, to get to the login page.
Still having issues?
Confirm you're using the same email address and password that you signed up with. If so, clear your browser cache and try logging in again. You can also see How Do I Clear The Cache In My Browser?
How can I access my account outside the USA or Canada?
Currently Retention Pro is only available in the USA and Canada. If you are traveling outside the USA or Canada you will not be able to access your account unless you are staying at a hotel or resort that offers USA supplied WIFI.
Another option is trying to use a USA VPN provider such as
Using a USA VPN would allow your mobile device to be connected to a USA format signal which the app can recognize.
For information on adding new users please see How Do I Add Employees Or Users?