Clearing the cache in your browser can be a great step in troubleshooting things like difficulty logging in, loading errors, and site delays. Clearing the cache in your browser WILL NOT erase your saved usernames or passwords.
Why does this help? Well, every time you visit a website there are little bits of temporary data that get stored in the cache of your browser for things like pictures and layouts. This helps those same things load faster when you open that site again. Over time these can add up which can make your browser slow down. Also, if a website does an update but your cache still has the previous site data then it may not load correctly.
Below are some basic instructions for clearing the cache in three of the most common browsers, you can also do a simple google search for the steps on how to clear the cache in your browser if it is not listed here or if you would like more detailed instructions.
In Chrome
At the top right of your browser window (next to the address bar) click on the 3 vertical dots to open the settings menu.

Check the boxes next to "Cookies and other site data" and "Cached images and files," You can leave the box for “Browsing history” unchecked, then click Clear Data.
In Firefox
At the top right of your browser window (next to the address bar) click on the 3 lines to open the browser menu.


Under Cookies and Site Data click on Clear Data.
In Edge
At the top right of your browser window (next to the address bar) click on the 3 horizontal dots to open the settings menu and then select Settings.

Choose a time range from the Time range drop-down menu.
Choose the types of data you want to clear. To clear the cache you will want to have “Cookies and other site data” and “Cached images and files” selected.
Select Clear now.
If, after clearing the cache in your browser, you are still experiencing errors please reach out to our Support team. You can scroll to the bottom of this page and click on Can't find what you need? Submit a Support Ticket here! to submit a ticket to our Support team. For more options to contact Support please see How Do I Contact Bolt On?