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Viewing your Review History in Review Manager

How to access reviews of your shop with Review Manager in Message Manager Pro

Things To Note

  • These reviews cannot be edited or deleted.
  • These reviews are imported to this list from your Google and Facebook review pages, they are not processed through Review Manager directly.
  • Your Google and Facebook review pages must be configured correctly in order for Review Manager to function as intended.

How To

  1. From Message Manager Pro
    1. Select the Home tab from the top menu
    2. Select Review Manager
      1. A window will now appear containing an overall score for your shop, a breakdown of how many customers have given you what ratings, as well as a list of reviews of your shop sorted by most recent.
  2. Whenever you are finished, you can click the double arrows in the upper right of this window to close it.
  3. To view Negative Reviews:
    1. Open Report Pro
    2. Scroll to the bottom of the reports column on the left
    3. Click on “Review Manager Negative Reviews Prevented” report under the ProPack section of reports