ROWriter Gen 1 Retention Pro Capabilities
This article is for the connection between Retention Pro and ROWriter Gen1
The data connection or "sync" between the ROWriter Gen 1 system and Retention Pro is kept current through regular daily syncs with your ROWriter system. These are typically done a couple of times throughout the day to bring over any information you may have added or updated.
Information:
Retention Pro remains connected to the ROWriter Gen 1 POS via service uploader installed on the shop's host computer. For more information on that connection please see Establishing a connection with ROWriter Gen 1
|
Data Type |
Sync Supported |
|
Appointments |
✅ ➡️ |
|
Repair Orders |
✅ ➡️ Includes open repair orders |
|
|
✅ Closed date based on "Closed At" |
|
Customers |
✅ ➡️ Includes unsubscribes |
|
Vehicles |
✅ ➡️ |
|
Recommendations |
✅ ➡️ via "Declined items from RO" |
The items listed above represent everything we can read during a sync with RO Writer 1.0. Please note that the connection between Retention Pro and RO Writer 1.0 is one-way only—we can pull information from RO Writer 1.0, but we cannot write any data back to it.
If you are looking for information regarding ROWriter Versions 2 and up please see ROWriter (version 2+) Retention Pro Capabilities