Once the Miles Virtual Service Advisor is enabled, you can make adjustments to its settings so it more closely matches your shop’s communication style.
For information on enabling the Miles Virtual Service Advisor please see Enabling the Miles Virtual Service Advisor
How To:
- First, go the Management tab at the top of your screen.
- From Management you will want to be on Company Settings which is the first page that comes up when you select Management.
- In the Company Settings menu look for "Miles Service Drive" at the bottom of the menu and click on it.
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This will show the different options you have available to enable Miles and update it's configurations.
- At the top you will see toggles for the following options:
- Enable for Text communications - Answers all text messages
- Enable VSA Text for Only Non-Business Hours - Will only answer text messages after your listed business hours in Company Settings
- Enable for Voice communications - Will answer incoming phone calls.
- If these toggles are blue then Miles is active for those communications. If the toggles are grey then Miles is not active for those communications.
- At the top you will see toggles for the following options:
- You can update the Virtual Service Advisor’s display name, customize its text and voice greetings, adjust how it ends text conversations, and control how it shares your shop hours with customers.
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When you make changes to these configuration they will auto-save. You will see a green notification at the top of your screen indicating if it has saved those changes.
