Canned or Templated Responses are a great way for you to send quick responses to customers within the Message Center.
When you are in the messaging center and texting a customer you will also see a star icon on the right hand side of the enter message area. This is how you get to your canned responses.
Here you will find a few preset messages that you can use for quick responses; if you'd like to add them to respond to a customer, click the star icon and then click the response you want to use. That will enter it into the enter message area and then you can click the yellow arrow button to send it.
You can also create your own canned responses by clicking on the star icon and selecting Manage Templates from the list.
Once you’re on that page you can edit the wording of your existing canned responses or click the “+Add Template Response” button at the top right to start a new one.
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