Void or Refund a Transaction

This document provides the steps for voiding or refunding transactions with Bolt On Pay

Things To Note

• A Void can be done prior to the transaction being settled in a batch, otherwise, process a refund.

• Voids happen before the transaction settles, so while they may show as a pending transaction on the customers account, will be removed after batch settlement.

• It can take up to 10 days for the customer to see the refund on their bank statement.

• For Refunds, an email notification is sent to the billing email address on file with Bolt On Technology to keep your accounting department in the loop of this activity. Also, if the owners cell phone number is on file with Bolt On Technology, a text message notification will be sent to the owners cell phone number.

How To

1. Open Bolt On Pay

2. Select the History Tab

3. Locate the Transaction you would like to Void or Refund and select it

4. Select the Void button to void a transaction that hasn’t settled in a batch or the Refund button to refund an already settled transaction.