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Void or Refund a Transaction

This document provides the steps for voiding or refunding transactions with Bolt On Pay

Things To Note

  • A Void can be done prior to the transaction being settled in a batch, otherwise, process a refund.

  • Voids happen before the transaction settles, while it may show as a pending transaction on the customers account it will be removed after batch settlement.

  • It can take up to 10 days for the customer to see the refund on their bank statement.

  • For refunds, an email alert is sent to the billing address on file with Bolt On Technology. If the owner’s mobile number is on file, a text notification is also sent.

How To

  1. Open Bolt On Pay

  2. Select the History Tab

  3. Locate the Transaction you would like to Void or Refund and select it

  4. Select the Void button to void a transaction that hasn’t settled in a batch or the Refund button to refund an already settled transaction.

    1. If you need to process a partial refund you can do so after selecting the Refund button.
      1. A pop-up window will appear prompting you to enter the refund amount.
      2. You can click on the amount shown to modify it as necessary. 
      3. Then select OK to proceed with the partial refund.