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Setting Up Appointment Reminder Text Messages in Message Manager Pro

This article will guide you through how to enable the Automatic Appointment Reminders feature in Message Manager Pro

Things To Note

  1. These messages are sent through Message Manager Pro, so it must always remain open on the host computer for the Automatic Appointment Reminders to be sent or replied to.

  2. Only have one computer designated as the Message Manager Pro host as multiple hosts can lead to duplicate reminder messages being sent to customers.

  3. This feature saves the time spent manually reminding customers about upcoming appointments and gives them a convenient, reliable experience.

How To

  1. From Message Manager Pro

    1. Select the Settings tab from the top menu

    2. Click on the General box

    3. Select the Appointment Reminders box on the left side of the menu

      1. Click on the Enable Automatic Appointment Reminders checkbox

      2. Ensure that the Send At: and Days in Advance: times are appropriate.

        1. Note: 7 days is recommended- this allows customers time for rescheduling and reminders will never fall on a day that your shop is not open

      3. Review your Appointment Reminder Message to confirm it includes all the details you want customers to receive in their reminder.

  2. Click Save & Close