Setting Up Automatic Appointment Reminder Text Messages

This article will guide you through how to enable the Automatic Appointment Reminders feature in Message Manager Pro

Things To Note

1. These messages are sent through Message Manager Pro so it must always remain open on the host computer in order for the Automatic Appointment Reminders to be sent or replied to

2. It is important to only have one computer designated as the Message Manager Pro host as multiple hosts may result in duplicate reminder messages being sent to customers

3. This feature saves the time spent on manually reminding customers about their upcoming appointments, while also offering them a convenient and reliable experience.

How To

1. From Message Manager Pro

   1. Select the Settings tab from the top menu

   2. Click on the General box

   3. Select the Appointment Reminders box on the left side of the menu

      1. Click on the Enable Automatic Appointment Reminders checkbox

      2. Ensure that the Send At: and Days in Advance: times are appropriate. Note: 7 days is highly recommended, as this allows customers time for rescheduling and the reminders will never fall on a day that your shop is not open

      3. Review your Appointment Reminder Message to be sure that it contains all of the information that you would like to have sent to a customer from a reminder message

2. Click Save & Close