Product Specifications

• Mobile Devices
• Shop Network Configuration (LAN) and (WAN)
• Shop Internet Configuration
• Data Host Computer
• Workstation Computer
• Supported Printers
• Pro Call Specifications

Mobile Devices (tablets/phones)

Minimum requirements

Mobile Manager Pro runs on Android tablets and phones only. Apple (iOS) devices are not supported.

• Operating System: Android OS 7.0 – 15

  • Android OS 15 support is currently limited to those using Mitchell1 and NapaTracs. Android OS above 15 is not supported at this time.

• Processor: Quad Core

• RAM: 2GB or more

• Camera: 5 megapixel or better rear facing camera

  • Rear camera flash is strongly recommended for best photo quality. An LED headlamp is an acceptable alternative.

• Storage: 16GB or more

• The following devices are currently in stock at major US retailers and meet or exceed the minimum specifications. These are the recommended purchase options for new devices:

• • Samsung Galaxy Tab A9+ - Model SM-X210 - Android OS 13 

    • 11",  4GB/64GB or 8GB/128GB, 8MP rear camera, 5MP front camera, Snapdragon 695.

  • Samsung Galaxy Tab Active 5 - Model SM-X308 - Android OS 14 

    • 8", 128GB, 13MP rear camera.  Rugged recommendation for high-activity shop environments.

***PLEASE NOTE- Avoid any device described as a 'Budget' tablet — exclude these from consideration immediately.***

• The following devices will still run Mobile Manager Pro if the minimum specifications are met. These models are aging, may be harder to source new, or have been superseded by the recommended devices above. Shops already using these devices do not need to upgrade.

  • Samsung Galaxy Tab A8 10.5" - 32 GB, Android 11 - succeeded by Tab A9+
  • Samsung Galaxy Tab Active3 - 8", Rugged, Camera Flash - succeeded by Tab Active5
  • Samsung Galaxy Tab A7 10.4" - 32 GB. Discontinued — limited stock availability
  • Samsung Galaxy Tab A7 Lite - 8", no camera flash. Discontinued.
  • Nokia T10 - 8", Android 12, 4/64 GB, 8 MP Camera. Discontinued.

 

 

Shop Network Configuration (LAN) and (WAN)

Supported Windows Operating Systems

Below is a list of compatible MS Windows Operating Systems.
All computers on the shop network should use the same, fully updated version of Windows. Mixed or outdated systems can cause network permission issues, and required Windows services or permissions may be missing, preventing BOLT ON software from working properly.
Additionally, your Shop Management System may require specific sub versions (Home, Professional, Server) of the operating systems below. Professional edition is recommended for all workstations.

• Windows 11

• Windows 10
  

  • Home and Pro are supported; however, we recommend Pro for a business environment.

     

Not Recommended Windows Operating Systems

The BOLT ON software suite requires a secure, actively supported Windows operating system. Once Microsoft ends updates for a version of Windows, we may no longer be able to support BOLT ON software running on that OS.

• Windows 8
• Windows 7 
• Windows Vista 
• Windows XP

Switches

• • All switches must be Gigabit (look for 10/100/1000 labeling on the port)

• • Fully Managed Switch recommended for all shops — required for shops using Pro Call with VoIP phones

A network performs only as fast as its slowest point. All switches in the data path must be Gigabit for optimal performance.

Shop Internet Configuration

Internet

• Minimum speed requirements

  • Ping: Less than 20ms

    • Ping represents the reaction time of your connection. Higher values cause latency and data transfer delays

  • Download: 1mbps per device

• • Upload: 1mbps per device

    • Example: 5 computers + 5 VoIP phones + 10 employee cell phones + 10 tablets = 30 devices, so you need at least 30 Mbps for Upload and Download.

Wireless

• • Router should be centrally located in the building

• • Test signal strength everywhere Mobile Manager Pro will be used — add wired APs as needed
  • All APs must share the same SSID and Security Key as the primary router (Mesh Network)
  • Only one DHCP server on the LAN — all devices must receive IP from the same source

• Wireless Router Requirements

  Automotive shops present unique networking challenges. Cinder block walls, metal framing, lifts, and open bay doors all degrade wireless signal. Your router must meet the specifications below and be deployed according to the Wireless Configuration guidance above.

Requirement	Specification
WiFi Standard	WiFi 6 (802.11ax) minimum — WiFi 7 (802.11be) recommended for new purchases
Band Configuration	Dual-band minimum (2.4 GHz + 5 GHz). Tri-band preferred for shops with 15+ connected devices
LAN Port Speed	Gigabit (1 Gbps) on all wired ports — 2.5 Gbps or higher preferred for the uplink to your switch
Device Capacity	Minimum 30 simultaneous connections. Count all computers, tablets, phones, VoIP devices, and smart TVs on the network
Mesh Support	Required if the shop is larger than a single open room, or if cinder block walls separate the office from the bays
Security Protocol	WPA3 required. WPA2 acceptable if WPA3 is unavailable, but should not be selected for new hardware
Firmware Support	Must be actively receiving manufacturer firmware and security updates. Do not install or retain routers that have reached end-of-service

 

Over-the-Road (Remote / Mobile) Configuration

• Requirements

  • Tablet with 4G or 5G cellular service, or a mobile internet device (MiFi)
  • VPN client connection to the shop's network for secure access to the SMS database host

 

Data Host Computer

• The data host computer must always use a wired internet connection. Wireless reduces data-serving capacity by approximately 50% and can cause MS Access database corruption during brief Wi-Fi interruptions.

When Used as A Workstation

• Recommended Requirements

  • Processor: Core i7-6700K or equivalent
  • RAM: 16 GB
  • Video: High Performance gaming-quality video card
  • Select a motherboard that fully supports the chosen processor

When Used Only as a Server

• Recommended Requirements

  • Processor: Xeon E7-4809 v3 (Note: For most small to mid-size shops, a Core i7 as listed above delivers comparable performance at a fraction of the cost)
  • RAM: 16 GB with room for expansion

 

Workstation Computer

Shop workstations run reports, Bolt On software, web browsing, parts research, and video tutorials in addition to the SMS. Minimum SMS vendor specs are generally insufficient for this combined workload.

• Recommended Requirements

  • Processor: Core i7-6700K or equivalent
  • RAM: 8 GB with room for expansion
  • Video: High Performance gaming-quality video card
  • Select a motherboard that fully supports the chosen processor

 

Supported Printers

These printers are known to work with Lube Sticker Pro software

Supported Printers

Printer	Label Type	Label Size	Status
Brother QL Series (500, 580, 700, 720)	Label Tape — Regular Tack	3.5" x 1.125"	Supported
Dymo LabelWriter 550 / 550 Turbo	Dymo LabelWriter labels — see label section	Various	Supported — Recommended
Dymo LabelWriter 450	DuraReady (recommended) or Direct Thermal Paper (reduced adhesive)	3.5"x3.125" / 2.25"x1.25" / 1.17"x1.0"	Supported
GoDex RT200 / RT200i / G300	Static Cling (Low Tack via National Document Solutions) or True Vinyl Regular Tack	1.5" x 2.25"	Supported
Zebra TLP 2824 Plus	Static Cling (Low Tack via NDS) or True Vinyl Regular Tack	1.5" x 2.25"	Supported*
TT040-50	Static Cling (Low Tack via NDS) or True Vinyl Regular Tack	1.5" x 2.25"	Supported
TSC TTP 225	Static Cling (Low Tack via NDS) or True Vinyl Regular Tack	1.5" x 2.25"	Supported

Compatible Labels by Printer

GoDex RT200i / Zebra TLP 2824+

• Static Cling Labels — 1.5" x 2.25" (available via National Document Solutions)
• GoDex/Zebra TLP2824+ Ribbon

Dymo LabelWriter 550

• Dymo LabelWriter 2 1/4" x 1 1/4" — Key Tag or Lube Sticker
• Dymo LabelWriter 1" x 2 1/8" — Lube Sticker only
• Dymo LabelWriter 1 1/8" x 3 1/2" — Key Tag or Lube Sticker

Dymo LabelWriter 450

• DuraReady 1032DR — 1.75" x 2.5" White Removable BOPP Plastic (no border)
• DuraReady 1032DR-R — 1.75" x 2.5" White Removable BOPP Plastic (red border)
• DuraReady 1032DR-B — 1.75" x 2.5" White Removable BOPP Plastic (blue border)
• Removable Glass Adhesive Thermal Paper Sticker — 1 1/4" x 2 1/4" (Not Static Cling)

 

Pro Call Specifications

Pro Call requires a Caller ID hardware device on the shop's mesh network plus a managed network switch. The Vertex Caller ID box works only with standard, non-encrypted SIP signaling over UDP. Most VoIP providers use unencrypted SIP — verify compatibility with your specific provider before installation.

 

VoIP Providers Known to Be Incompatible

• RingCentral — Does not supply Caller ID SIP data unencrypted over UDP
• VoIP.ms — Does not supply Caller ID SIP data unencrypted over UDP
• Ooma — Does not supply Caller ID SIP data unencrypted over UDP

Analog Phone Systems

Identifiable by RJ11 connector on the back of the phone.

• Requires: CallerID Deluxe Box
  • 2 Line — 1 or 2 dedicated voice numbers
  • 4 Line — 3 or 4 dedicated voice numbers
  • 8 Line — 5 to 8 dedicated voice numbers (maximum 8 lines supported)

VoIP Phone Systems

Identifiable by RJ45 connector on the back of the phone.

• Requires: Fully Managed Network Switch (mandatory)
• Requires: CallerID Vertex Box
  • 2 Voice Channels — 1–2 channels
  • 4 Voice Channels — 3–4 channels
  • 6 Voice Channels — 5–6 channels
  • 8 Voice Channels — 7–8 channels
  • 10 Voice Channels — 9–10 channels
  • 15 Voice Channels — 11–15 channels
  • 20 Voice Channels — 16–20 channels (maximum 20 channels supported)

 

Installing CallerID Deluxe Box

• Requires that you hire a professional line installer that has the tooling & equipment and experience required to install the CallerID Deluxe Box in Parallel with your Analog Punch Down box. If you do not have a professional line installer, the easiest way to identify one is to Google “professional phone line installer near me”. For detailed information to install, Click Here to download the Product Manual for the Whozz Calling? Deluxe box and reference the Section TELEPHONE LINE AND SERIAL COMMUNICATION REQUIREMENTS > Connecting to Phone Lines > Parallel Connection (recommended).

Installing Vertex

• Requires that you hire a professional Network Administrator that has the tooling & equipment and experience required to install the Vertex in Parallel with your Ethernet Network. If you do not have a professional Network Administrator, the easiest way to identify one is to Google “network installer near me”. For detailed information to install, click here to download the Product Manual for the Vertex box and reference the Section Installation.

• ***PLEASE NOTE A fully managed Network Switch is required for successful installation. Click Here for Step-by-Step instructions on configuring your fully managed switch. ***