How To Adjust the No Reply Limit for Campaigns

To adjust the No Reply Limit for Campaigns (how many messages can be sent to a customer without them responding before we automatically pause sending) please follow the steps below -

Select Campaigns from the top left hand corner of the screen

Click on Settings in the left hand navigation bar and find No Reply Limit on the Campaign Settings page.

Maximum number of texts allowed without a reply

How many messages can be sent to a customer without them responding before the system “pauses” their profile for campaign messages. (default is 2)

Days before allowing delivery

How many days the customer will be “paused” from receiving campaigns. (default is 365)