Manually creating a message thread on desktop view
When you open the Message Center on desktop, you’ll have two options for starting a new message.
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[Create New Message +] This button will be available when you first open the page and if no message thread is selected.
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[New Message] This button will be located at the top right of your message center page at all times.
When you click either button, a pop-up window will open where you can search for an existing customer and start a new conversation.
If the customer or phone number you enter isn’t found, click the Add a new number + option to manually add the customer and begin a new conversation.
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If a customer name is entered and you click Add a new number + the customer’s name will automatically fill on the next step and you will just need to type in the customer’s phone number.
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If a phone number is entered and you click Add a new number + the phone number will automatically fill on the next step and you will just need to type in the customer’s name.
Once you fill in all the required information and click [confirm] a new blank message thread will be created for that customer.
Manually creating a message thread on mobile view
On mobile, the New Message button appears as a ➕ icon at the bottom right of the Message Center screen. When you tap it, it works the same way as the New Message buttons on desktop.
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