Along with text messages you can send pictures or files from the Enter Message area of a conversation in Retention Pro.
When you're in a conversation with a customer within the Messaging Center, click the paperclip icon at the right of the Enter Message area.
Attach the image or file and you can confirm the attachment by locating the filename at the bottom left under the message box where you will also have an “X” to remove the file in case you selected the wrong one.
When you want to send the file you attached you simply press the yellow “send” arrow as normal.
File size limits and important notes
While we can attach almost any file type to a message (image, PDF, etc.) the file cannot exceed 2MB in size. This will generally exclude a vast majority of video files as anything beyond a 2 or 3 second clip will be more than 2MB.
We did previously require that some text was included when sending messages with files attached but this is no longer a requirement. Files can be sent without any accompanying text.
Don't panic if you cannot see the image or file in the conversation immediately. As long as you do not encounter an error sending it then it will eventually load in, and it is sent right away.
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