If you follow these steps and find that the link is not populating please reach out to Support through the ticket portal.
Lets say that a customer responded to an After Visit Follow Up message and said “Everything was great! The car is running very smoothly, thank you!” - This would be the perfect opportunity to request that they leave you a review on Google.
When you open the conversation with the customer, you’ll see a star icon on the right side of the message entry area. This is where you access your templated, or canned, responses. To use one, click the star icon, select the template you want, and it will populate in the message field. Then click the “Send Message” button to send it.
The message template you will want to use for a Google Review is “Leave us a Review”.
The shortened link that appears in the message will direct them to your Google review page (you can copy and paste it into your browser if you’d like to confirm) and allows the link to send neatly without being broken by possible message/character limits.
Return to the main article - Message Center