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How Do I Pause Campaigns?

To prevent campaigns from sending to your customers for a few days or over a specific time frame you can add a Custom Campaign Hold.

To pause your campaigns, begin by navigating to the Campaigns section and selecting Settings from the left-side menu. You will find the Custom Campaign Holds section located at the top left of the page.

For example, if your shop will be closed for a week, the hold will prevent any text messages from being sent to customers during that time.

Set the Start date as the first day of your absence and the End date as the final day you will be away. Your campaigns will resume the next business day following the End date.

campsetthold
 After you enter the dates, select the Add Hold button to save your campaign pause.

Additionally, this action will pause direct mail campaigns and prevent appointments from being scheduled during those days if you are utilizing the Retention Pro appointment scheduler.

If you wish to adjust your Campaign Hold after it has been established, simply navigate back to the Campaign Settings page and click the Remove button located next to the Campaign Hold.

campholdremove

For more on Campaign Settings see Campaign Settings and General Campaign Info