If Pro Pack is installed on your computer, a shortcut icon should appear on your desktop. If you cannot find it there, you can locate it using Task Manager.
The simplest method to check if Pro Pack is installed on your workstation or computer is to look for a Pro Pack icon on your desktop. The desktop icon will look like this:
If you do not see the icon, it may have been unintentionally moved. In this situation, you can check the Task Manager on your computer to confirm whether the software is installed.
To open Task Manager on a Windows computer you can either type "Task Manager" in the Windows search box at the bottom left of your computer near the start menu:
Or you can press the keys "Ctrl", "Alt", and "Delete" on your keyboard at the same time and then select "Task Manager" from the menu that comes up.
From Task Manager you will be looking for a program titled "BoltOnService.exe" that will look like this:
The program "BoltOnService.exe" is what runs the Pro Pack software; it should always be running on any computer that has Pro Pack installed.
If you have any additional questions or need further assistance, please contact our Support team by submitting a ticket through our Ticket Portal