Understanding Your Data in Retention Pro
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      3. Understanding Your Data in Retention Pro

      GEM-CAR Retention Pro Capabilities

      This article is for the connection between Retention Pro and GEM-CAR

      The data connection or "sync" between the GEM-CAR system and Retention Pro is triggered by adding new information into your GEM-CAR system.  This means that if you add a new Repair Order or Customer in GEM-CAR it will trigger a sync automatically with Retention Pro to bring that information into our system.

      Information:

      Retention Pro remains connected to the GEM-CAR shop management system via a service uploader installed on your shop's host computer. For more information on connecting please see Establishing a connection with GEM-CAR

       

      Data Type

      Sync Supported
      ➡️ One way sync 

      ↔️ Two way sync (with webhooks)

      Repair Orders

      ✅ ➡️ Includes open repair orders



      ✅ Closed date based on "RO Date"

      Customers

      ✅ ➡️ Includes unsubscribes

      Vehicles

      ✅ ➡️

      Appointments

      ✅ ↔️ We can both read and write back Appointments with GEM-CAR
       
      Above are the items we are able to read in a sync with GEM-CAR.  Please note that our ability to connect with GEM-CAR is currently only a one-way connection unless you have webhooks enabled.  Two way sync capabilities are only available if you have set up webhooks for the connection between GEM-CAR and Retention Pro.