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Enable and Configure Status Tracker

This article will guide you through how to enable and configure the Automatic Status Tracker feature in Message Manager Pro

Things To Note

  • Only for Mitchell1 Teamworks/Shopkey Pro users

  • These messages are sent through Message Manager Pro, so it must always remain open on the host computer in order for the Automatic Status Tracker messages to be sent.

  • This feature automatically sends customers a link with real-time updates on their vehicle’s repair status, helping reduce calls to/from customers for vehicle status.

  • Your message must contain the built in [StatusTrackerLink] wildcard in order to function

     

How To

  1. From Message Manager Pro

    1. Select the Settings tab from the top menu

    2. Click on the General box

    3. Select the Status Tracker box from the left side of the menu

      1. Click on the Enable Automatic Status Tracker checkbox

      2. Edit the Status Tracker Message to contain what you would like to be sent to a customer as work is being completed on their vehicle. 

  2. Click Save & Close

Make sure the Status Tracker Message contains the [StatusTrackerLink] wildcard