Pro Call
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      Configure Pro Call Settings

      How to utilize and configure Settings for Pro Call

      How To

      1. Open Pro Call

        1. For more information on opening Pro Call please see Where Did My Pro Call Screen Go?

      2. Select the Settings tab

      3. Select your Shop Management System using the drop down menu

        1. Select your ODBC Data Source using the drop down menu.

          1. For multi-location databases, a LocationID field will display. Be sure to select your location from its dropdown list

      4. Demo Mode - Select this radio button to allow for demonstrations and/or training

      5. Show Call Script On Incoming Call - Select this radio button if you would like the user answering the phone to have your call script displayed along with the Customer details when selecting the incoming call notification

      6. Select the Edit Call Script button to enter the script that you would like your staff to use when answering incoming calls (a new window opens)

      7. Configure the length of time, in seconds, that the incoming call notification should remain available on screen to select