Retention Pro
      Back to home
      1. Help Center
      2. About Our Products
      3. Retention Pro

      360 Payments Helpful Hints

      Helpful tips for when using Text To Pay with 360 Payments

      Text to Pay Sale: Click Here for a Video

      1. From the Retention Pro Dashboard

      2. Click Payments

      3. Create Payment

      4. Find Customer

      5. Choose Text and/or email 

      6. Choose REQUEST PAYMENT

      7. Customer will get a text or email and pay

      8. Once paid, the customer and the shop will receive an emailed receipt

      9. The transaction will show up under Payments > Payment History in Retention Pro

       

      Refund: Click Here for a Video 

      1. From Retention Pro Dashboard

      2. Click Payments

      3. Choose Settings > Payment History

      4. Find the payment you would like to refund and select REFUND

      5. Enter in refund amount (any amount up to the amount of the original transaction)

      6. Enter refund reason and select REFUND PAYMENT