10DLC Phone Number Registration and Text Messaging

Phone carriers are requiring all SMS phone numbers to be registered with additional business information by November 3rd, 2022.

Below you will find simple step-by-step guides to help you properly register your SMS phone number and maintain all texting capabilities.

• How to navigate to the registration form

  • Don’t see the dashboard banner?

  • Don’t see the link to register on the management > messaging page?

• Filling in the registration form

• Submitting the registration form

• Receiving an error trying to submit the form?

  • Still having issue submitting?

How to navigate to the registration form

• Navigate to your Retention Pro Dashboard Screen: https://www.myshopmanager.com/dashboard

  • At the bottom of the screen you will notice a yellow [Phone Number Registration and Text Messaging] notification banner.

  • Click the link in the banner to be brought to the registration form.

Don’t see the dashboard banner?

• Ensure you are logged into your account as the owner user, and click the link below

  • https://www.myshopmanager.com/company/edit#messaging

• On this page you will see a link to navigate to the registration form.

Don’t see the link to register on the management > messaging page?

• You already submitted the registration form!

  • If anything else is needed from you, a member of our team will reach out!

Filling in the registration form

• The majority of your shop information should be populated in the registration form when you navigate to it. Please take a moment to ensure everything is accurate, and input the information you notice is missing.

  • Business Name

  • Owner Name

  • Business Address

  • Business Email

  • Business Phone Number

  • Business Tax ID Number (EIN)

Submitting the registration form

Once you have accurately inputted all your shop information click the [register] button at the bottom of the form.

Once you receive a success message click [Okay]. You are all set!!

Receiving an error trying to submit the form?

• The form will indicate if your submission has failed, and will prompt you to address any concerns and re-attempt the submission.

Still having issue submitting?

• If you receive the message below while attempting to submit you are all set to leave the form. A member of our support team has been notified and will reach out if needed!

  • Registration was unsuccessful. Our support team will investigate and follow-up if necessary. No further action is required at this time.